Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.): Compare Cheapest Prices UK

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    Title

    Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)
    Author

    Ken Blanchard
    Product

    Paperback
    List Price £699.00
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    'Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)' by Ken Blanchard.





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    Google Book Details:

    Description"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month.
    Release Date1998
    AuthorKenneth H. Blanchard
    Sheldon Bowles
    FormatDimensions 12.9x20.0x1.0 cm
    137 pages
    book
    PublisherHarperCollins
    Subject(s)Business & Economics / General
    Business & Economics / Business Communication / General
    Business & Economics / Customer Relations
    Business & Economics / Management
    Business & Economics / Economics / General


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    Last Updated
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