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'Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople and Anyone Else Who Deals with Customers (Big Book of Business Games S.)' by Peggy Carlaw. |
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| Description | Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. | | Release Date | 1998-09-22 | | Author | Peggy Carlaw
Vasudha K. Deming | | Format | Dimensions 18.8x24.0x1.3 cm
224 pages
book | | Publisher | McGraw-Hill Education | | Subject(s) | Business & Economics / Training
Business & Economics / Marketing / General
Business & Economics / Management |
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Last Updated
18/05/2024 at 04:00. |
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